Our guiding values are uprightness (integrity), team-shared vision, professionalism, and competency.
Additionally, we value our stakeholders and we are committed to:
1. Provide our employees with opportunities for continuous education for professional and personal growth.
We build a culture that promotes innovation, creativity, and informed risk-taking and reward accomplishments.
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Encourage employees to come up with their own development plans.
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Support employees’ desire to attend scheduled training and development programs aligned with their plans.
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Incorporate skill enhancement topics in the learning moment sessions.
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Involve concerned employees in problem solving analysis.
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Encourage employees to provide mutual support to each other, as they would treat customers.
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Refine and implement a meaningful reward system.
2. Listen and respond to our customer's needs and be innovative in all our approaches.
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A customer account coordinator will be responsible to ensure satisfaction of specific customers in the areas of technical issues, customer requests and cost-reduction initiatives.
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Respond to customer complaints through 8D methodology within an average of 5 days.
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Treat all customers fairly regardless of business volume.
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Regular visits to customers by top management.
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Provide on-line services to customers for the following: WIP, yield and quality data, DCC, etc.
3. Work with our suppliers in developing and improving products and services.
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Do business with Suppliers under mutually beneficial arrangement.
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Actively involve Suppliers in our continuous improvement programs and help them towards its achievement.
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Work with Suppliers as a business partner and constantly give feedback of their performance.
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Recognize Suppliers performance by giving rewards and incentives.
4.Optimize use of our resources and foster a culture that turns potentially adverse conditions to opportunities for growth, resulting to fair return on our stockholders' investment.
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Show continuous improvement of profit from operations.
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Be transparent in supporting financial performance.
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All employees strive to eliminate wasteful practices.
5. Participate in the community's environmental and social initiatives.
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Comply with existing local and international standards and regulations concerning environment.
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Encourage employees to contribute time, talent and treasure to social initiative as a service to the community.
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Pursue change and challenge the status quo in all our endeavors.