Team Pacific Corporation : Quality Management System

Certifications, Management Planning & Reviews
Quality Tools
Continuous Improvement Programs

Certifications
The quality management system of Team Pacific Corporation is established, documented, implemented, maintained and its effectiveness continuously improved in accordance with the requirements of ISO 9001: 2000 and military standard MIL-PRF-38535. Our Complete Assembly and Test of Semiconductor Devices (Integrated Circuits and Discretes) and Electronics Component Assembly is certified in ISO 9001: 2000 by TUV Rheinland, Philippines under Certificate Registration No.: 01 100 049091 valid until 2011-01-13. Likewise, as assemblers of our QML (Qualified Manufacturer Listing) Certified Customers, our customers and DSCC (Defense Supply Center Columbus) periodically audit us on MIL-PRF-38535 and MIL-STD-883 standards to maintain our customers’ QML certification.

	» Road Map to ISO/TS 16949 CERTIFICATION

Management Planning and Review
Team Pacific Management follows the TPC Business Process Map for the Business Planning Process. Market and customer inputs are assessed during annual business planning where the goals and the critical and support processes to be focused on by the management team are identified. The strategies for the critical and support processes are developed together with the action plans and measures to ensure the achievement of the goal for the year, which becomes the basis for the monthly management review. Likewise, the Management team annually reviews the company’s quality management system and provides the necessary actions and support to consistently maintain its effectiveness.

Quality Tools

Team Pacific Corporation applies the following quality tools in assessing manufacturability of the products for assembly, preventing defects, controlling the processes and/or analyzing the root cause of product issues:

Advanced Product Quality Planning

New products for assembly are assessed for its manufacturability using a three-phase process (Identification of Customer needs & Process Development, Qualification and Customer Feedback & Product Build Endorsement) prior mass production.

Failure Mode and Effect(s) Analysis

Potential failure modes of critical assembly processes, its potential cause and effect on the next process and in the quality and reliability of the product are analyzed to formulate actions that would prevent the occurrence of these failure modes.

Statistical Process Control

Significant process and product variable (measurable) characteristics are plotted through the use of a Moving Range (MR) or Average & Range (X-bar & R) charts to control the variability of the process and/or products.

Global 8 Discipline

Customer complaints on product and/or process failures are analyzed using a nine step problem solving approach commencing from an emergency response action that would isolate customers from a symptom even before the subsequent investigation & analysis and eventually implementing actions addressing the complaints and/or failures, validating the results, preventing its recurrence and congratulating the team.

Gage Repeatability and Reproducibility

Performed on calibrated measuring instruments used in controlling significant process and product characteristics to determine the percentage of variability contributed by the measurement system as compared to the total process variability and provide the appropriate actions based on the criteria for acceptability of its variability.

Process Control Plans

Significant process and product characteristics, process controls, tests, and measurement systems that will occur during mass production as well as the out-of-control action procedures per product critical assembly process flow are summarized in this living document to aid in the manufacture of quality products.

Continuous Improvement Programs

Team Pacific Corporation management acknowledges that continuous improvement is a vehicle towards the journey to operational excellence. We organized ourselves into Cross- Functional Teams working together for improvements on the various aspects in the company’s operation.

The President & Chief Executive Officer heads the Management Team and is supported by the different functional department heads acting as the continuous improvement steering committee. Programs continuously implemented and monitored are:

Good Housekeeping Practices

Respective areas of each department are audited once a month and are measured based on the established criteria. Points earned is considered as part of departmental functional goals.

Employee Suggestion System

Each employee or group of employees voluntarily suggests cost saving and/or process improvement ideas and earns rewards based on the established criteria. Employees who have contributed substantially in the employee suggestion program through the number of suggestions submitted or implemented and/or savings generated are recognized and rewarded accordingly.

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